Operational Availability

The Definition and Position of Uptime as a Service Feature
EOS_Whitepaper_Operational-Availability_EN_Cover

Whitepaper

EOS may commit to an operational availability for systems being in a Production Environment and covered 
under Service Premium Contract.

Operational Availability - The Definition and Position of Uptime as a Service Feature

This white paper is for you, if you

  • are on your way into industrial AM production

  • looking for a solution that is ensuring factory efficiency

  • want to rely on a stable production with an EOS expert at your side

The role of EOS is to ensure system availability. In more detail: to ensure the agreed percentage of operating availability time of the machine for usage without defects based on EOS machine type, EOS standard material & processes - the EOS Quality Triangle. EOS clearly takes the position that an operational availability is not a system feature, but a service feature which needs certain pre-conditions to be established. This framework is subject to be applied on EOS core systems without peripherals.

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