---
title: Whitepaper Operational Availability
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## Operational Availability

The Definition and Position of Uptime as a Service Feature

[![EOS\_Whitepaper\_Operational-Availability\_EN\_Cover](https://3d.eos.info/hs-fs/hubfs/GatedContent/EOS_Whitepaper_Operational-Availability_EN_Cover.png?width=1500&height=1500&name=EOS_Whitepaper_Operational-Availability_EN_Cover.png "EOS_Whitepaper_Operational-Availability_EN_Cover")](https://3d.eos.info/operational-availability#Form)

## Whitepaper

## EOS may commit to an operational availability for systems being in a Production Environment and covered  under Service Premium Contract.

[DOWNLOAD](https://3d.eos.info/operational-availability#Form)

## Operational Availability - The Definition and Position of Uptime as a Service Feature

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## This white paper is for you, if you

- ## are on your way into industrial AM production
- ## looking for a solution that is ensuring factory efficiency
- ## want to rely on a stable production with an EOS expert at your side

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## The role of EOS is to ensure system availability. In more detail: to ensure the agreed percentage of operating availability time of the machine for usage without defects based on EOS machine type, EOS standard material & processes - the EOS Quality Triangle. EOS clearly takes the position that an operational availability is not a system feature, but a service feature which needs certain pre-conditions to be established. This framework is subject to be applied on EOS core systems without peripherals.

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